Please read these Terms before using the services or submitting an order. By accepting them, creating an account, submitting an order or continuing to use the services, you agree to be bound by them. If you do not agree, do not use the services.
These Terms apply to access, purchases, payments, digital-product delivery, account management and after-sales support through BuffGift and its authorised websites, mini-apps, in-app web views and other service entry points.
We provide browsing, purchasing, payment and electronic delivery services for digital gift cards and related digital products. The product page, checkout information, these Terms, the Privacy Policy and any restrictions clearly presented before purchase together form the agreement with you. Submitting an order is an offer to purchase; the order is accepted when we confirm it and successfully receive payment, unless applicable law provides otherwise.
You must have the legal capacity required to enter this agreement. A minor may use the services only with the consent and supervision of a parent or legal guardian. You must provide accurate, current information and protect login, OTP, OAuth, wallet and mini-app credentials. A verified email may identify an eligible historical account or order. Binance, Gate or another OAuth login proves only the current channel identity and will be treated as a new account where historical ownership cannot be matched safely.
Gift cards are provided by third-party brands, issuers or suppliers and may be restricted by region, currency, denomination, validity period, redemption method, account eligibility and other issuer rules. Before paying, you must check the product name, country or region, currency, denomination, quantity and redemption requirements. An issuer's validity-period rules apply only to the extent that they do not reduce any minimum validity period or other consumer right required by applicable law. Unless a product page expressly says otherwise, we do not represent a third-party brand or guarantee the continuing availability of its platform, stores or accounts.
Prices, exchange rates, fees, discounts and stock are those shown at checkout confirmation. Before accepting an order, we may correct an obvious error, apply quantity limits, reject an anomalous order or discontinue an unavailable product. If we receive payment but cannot deliver, we will provide a reasonable remedy, which may include redelivery, replacement or a refund to the original payment method. Your statutory rights remain unaffected.
You confirm that you are authorised to use the selected payment method and authorise the relevant payment provider to process the order amount. Payment may be completed through banks, wallets, mini-app platforms, digital-asset payment providers or other third parties and may be subject to their rules, network confirmation, exchange rates and fees. Fulfilment begins only after our system confirms successful payment; a screenshot, blockchain broadcast or third-party pending status is not final confirmation.
Gift-card codes, PINs, redemption links or other digital content may be delivered through an account, order page, email or authorised channel. You must provide correct recipient and account information and review delivery promptly. Once a code is displayed or sent to you or your nominated recipient, you must secure it immediately. You are responsible for loss caused by voluntary sharing, misdirection, or compromised devices or accounts, except to the extent caused by our failure to use safeguards required by law.
Once a digital gift-card code, PIN or redemption information has been displayed, sent or otherwise made available, we generally do not offer a refund for change of mind or selection of the wrong brand, region, currency or denomination. If payment succeeds but delivery does not occur, the delivered content is incorrect, a duplicate charge occurs, or a product fails an applicable statutory guarantee, contact us through the paid-order support ticket. Nothing in these Terms excludes or limits non-excludable rights or remedies under the Consumer Guarantees Act 1993, Fair Trading Act 1986 or other applicable law.
You must not use the services for fraud, money laundering, sanctions evasion, stolen payment instruments, account takeover, payment-credential testing, system attacks, promotion abuse, unauthorised commercial resale or other unlawful activity. Without our written consent, you must not use bots, scripts or other automation to scrape products, bypass limits or place orders in bulk.
To protect customers, payment networks and the services, we may conduct reasonable, lawful reviews of identity, payment instruments, source of funds, wallet ownership, sanctions, fraud and transaction consistency, and may request supporting material. Pending review, we may suspend, delay, decline or cancel a transaction, restrict an account or withhold delivery. A cancelled order will ordinarily be returned to the original payment source. We will comply with applicable reporting and confidentiality obligations.
The services may depend on third-party suppliers, payment services, identity providers, cloud hosting, email, analytics or mini-app platforms. Their own services are subject to their terms. Our website, software, page design, text, graphics and owned brand content are protected by applicable intellectual-property laws. Third-party marks and product names belong to their respective owners.
We process personal information in accordance with the Privacy Policy on this page. Information may be provided, where reasonably necessary, to relevant providers, suppliers or authorities for authentication, orders, payment, delivery, risk controls, customer support and legal obligations.
We take reasonable steps to maintain the services but do not promise that the internet, third-party networks or every function will always be uninterrupted, timely or error-free. To the fullest extent permitted by law, we are not liable for indirect, incidental or consequential loss that is not directly caused by our breach or negligence. This section does not limit liability for fraud, wilful misconduct, gross negligence or any liability that applicable consumer law does not permit us to limit.
We may update these Terms for service, legal or risk reasons. Where reasonably practicable, material changes will be notified through the website, account or email. Unless required by law or separately agreed, an update will not retrospectively alter the core rights and obligations of a completed order.
These Terms are governed by New Zealand law, without removing any non-excludable consumer rights provided by the law that applies where you live. If a problem arises, first contact us through the paid-order ticket or customer-service email so that we can investigate and offer a remedy. An unresolved dispute may be brought before a competent New Zealand court, the Disputes Tribunal, or another body available under applicable law.
If you apply for or participate in the Creator Program, the Creator Program Agreement also applies. Commission is calculated from qualifying positive profit on paid orders and is affected by refunds, chargebacks, fraud, settlement cycles, payout thresholds, wallet checks and compliance review. If that agreement conflicts with these Terms, it controls for matters specific to the Creator Program.
When the exact denomination you purchased is temporarily out of stock, we may need to deliver it as several smaller-value cards that add up to your purchased total (split), or as fewer larger-value cards in place of several smaller ones (merge). Whether we may do either is controlled by settings you authorize separately in your account, which you can change at any time — changes only apply to orders placed afterward, and orders already placed follow the authorization in effect when you placed them. If you have not authorized the applicable option and we cannot deliver your original purchased denomination, we will refund the affected item rather than split or merge it without your authorization.
This Policy explains how we collect, use, retain and disclose personal information through BuffGift service entry points. We handle personal information under the New Zealand Privacy Act 2020 and other applicable privacy laws.
Please read this Policy before using the services. A more specific privacy notice shown in a form, authorisation page or feature applies together with this Policy. We collect only information reasonably necessary for clear and lawful business purposes.
This Policy applies to websites, mini-apps, in-app web views, accounts, orders, payments, delivery, tickets, email, the Creator Program and other service-related interactions. “We”, as defined in the Legal operator and scope notice at the bottom of this page, is the agency that collects and holds the relevant personal information.
We may collect: names or display names, email addresses, phone numbers and account details; OTP, OAuth, mini-app, wallet or other linked identity identifiers; orders, products, amounts, currencies, recipient information, payment status and payment-provider references; delivery, refund, complaint, support-ticket and communication records; IP address, device, browser, language, time zone, domain, channel, cookies, logs and security events; and identity, wallet-ownership, source-of-funds or beneficial-owner material reasonably required for risk, KYC, sanctions, Creator payouts or legal obligations. We do not ordinarily store complete payment-card credentials directly. If you do not provide information required for a particular function, we may be unable to create or protect an account, process an order or payment, complete digital delivery or provide after-sales support.
Information may be provided directly by you or generated when you use the services. We may also receive it from login, wallet, mini-app and payment providers you choose, product suppliers, risk or fraud-prevention services, customer-support channels, and existing account or order records from the same services. When information is collected from another source, we will take reasonable steps to inform you where required by law, unless an exception applies.
We use personal information to create and protect accounts, verify identity, present available products and payment methods, process orders and payments, complete digital delivery, provide refunds and after-sales support, associate eligible historical accounts or orders, prevent fraud and abuse, secure systems, comply with legal and regulatory requirements, operate Creator attribution and payouts, improve the services and analyse operations, and send service or marketing communications where permitted or authorised.
We do not sell personal information. For the purposes above, we may disclose the minimum necessary information to product suppliers, payment and wallet providers, identity platforms, cloud hosting and storage providers, email and support services, analytics and security providers, professional advisers, related operational service providers, and regulators, law-enforcement bodies or courts with lawful authority. Providers must process information for agreed purposes and be subject to appropriate confidentiality and security obligations.
Some providers, systems or recipients may be located outside New Zealand. We assess cross-border disclosures under applicable law and use contracts, the recipient's applicable law, comparable safeguards or, where necessary, express authorisation so that personal information receives protection comparable to New Zealand privacy requirements.
We use necessary cookies and similar technologies for login, security, language, region, cart and channel state, and may use limited analytics data to understand page and feature performance. We may infer an approximate region from IP address, language, time zone or channel information, but do not collect precise GPS location unless a specific feature clearly explains this and obtains appropriate permission. Disabling necessary cookies may prevent login, payment or other functions from working.
We use access controls, encryption, logging, separation of privileges, provider management and other technical and organisational safeguards proportionate to risk. No system can guarantee absolute security. If a privacy breach is likely to cause serious harm, we will notify the New Zealand Privacy Commissioner and affected individuals as required by applicable law.
We retain information only for as long as reasonably necessary for the collection purpose, contract performance, dispute handling, fraud prevention, tax and accounting, and other legal obligations. Order, payment, delivery, refund, support, security and agreement-acceptance records may need to be kept for longer periods. When information is no longer required, we take reasonable steps to delete, de-identify or securely isolate it.
You may ask us to confirm whether we hold personal information about you and request access or correction. Applicable law may also provide rights to deletion, restriction, objection, portability or withdrawal of consent, but those rights may be limited by order, fraud-prevention, legal-retention and other lawful exceptions. You can stop marketing communications through the unsubscribe method provided. Necessary order, security and service messages are not optional marketing.
The services are not directed to children who cannot lawfully enter the relevant transaction where they live. A minor should use the services only with the consent and supervision of a parent or legal guardian. If you believe a child has provided personal information without appropriate consent, contact us and we will reasonably investigate and take appropriate action.
We may update this Policy for service, legal or risk reasons. Where reasonably practicable, material changes will be notified through the website, account or email.
To ask a privacy question, request access or correction, withdraw consent where it can be withdrawn, or complain about our handling of information, contact us using the customer-service email at the bottom of this page. We may reasonably verify identity to protect the account. If you are dissatisfied with our response, you may complain to the New Zealand Office of the Privacy Commissioner.
BuffGift is a consumer-facing service name operated by One Tree Hill Tech Limited (referred to as “we”, “us” or “our”), which is the contracting party, order operator and agency responsible for personal information.
